Retail is on the cusp of a revolution – from buying to selling, establishing to managing stores, and experiential marketing to bespoke customer service. Customers will spearhead this revolution, which will be further amplified by technology.
You need to ‘sense and respond’ to the needs of digital natives whose purchase behavior is being influenced by feedback on social media and price comparison apps. The path to purchase is rapidly shifting across locations, and is being driven by self-realization and personalization.
Retailers can deliver immersive shopping experiences by capitalizing on artificial intelligence, automation, digital technologies, and analytics. Infosys can help you rethink your retail strategy for delivering engaging and personalized shopping experiences across channels and devices. We help you capitalize on advanced analytics and cloud infrastructure to implement a customer-centric value chain.
Talk to Infosys experts and deliver compelling customer experiences by understanding the customer genome, monetizing data, harnessing social sentiment and market intelligence, and empowering your employees.
In-store Experience, Planogramming, Blockchain
Once the customer walks into the store, these technologies help bring the maximum shopping behavior alive in the customers.
Developed by Infosys, Nia is key to supply chain optimization, helping retailers maximize their supply chain efficiency and minimize supply chain costs.
This is the big picture of your enterprise – automation helps you to dream up bigger outcomes and deliver them flawlessly. Then you can do more!
With digital technologies, it’s possible to decode every part of every store – the exact shelf that’s waiting to be restocked, the precise hour when transactions peak, the right moment to send an offer to the right aisle. Then you know just what to fix, and what to foresee. Then you can do more.
Shrink your enterprise and take it with you. Change a store layout in Massachusetts from Sweden. Source a supplier in Arizona from Luxemburg. Make a personalized offer in Sao Paulo from San Francisco. Yes, there’s an app for all of it. Go ahead. Do more.
It’s possible to decode every part of every store – the exact shelf that’s waiting to be restocked, the precise hour when transactions peak, the right moment to send an offer to the right aisle. Then you know just what to fix and foresee, so you can amplify the human experience.
Imagine a supply chain that can do more – sense and respond just the way you would. It’s possible when you embed artificial intelligence into your operations, creating a connected global network that is more human.
So is experience. And engagement. With virtual reality, it’s time to take consumers to places where only their imagination could.
Mobility isn’t just about an app or a notification. It’s where omni-channel experiences take shape – by bringing together everything from social listening to store data to personalization. So you don’t just make shopping seamless, but seamlessly delightful to amplify human experiences.
Of course not – the possibilities are endless when you have virtual mirrors. Ones that can create magical immersive realities with the wave of a hand. Just one of the many ways in which personalization can be as real as it gets – that’s when you do more with digital and amplify human experiences.
When everything talks, a lot starts to make sense. Like a warehouse that tells what stock it needs. Or connected apparel that cross-sells other clothing when the weather changes. And even shelves that speak up when it’s time to change the store layout. When things start to do more, you can do more to amplify human experiences.
Yes, it can be as simple as that – whether it’s managing inventory, simplifying store layouts, or creating personalized campaigns. When mobility is done right, it empowers retailers to do more.
Brick and mortar, e-commerce and omni-channel retailers partner with Infosys to effect a business transformation. Hear what our clients have to say about our partnership.
Jan-Pieter Lips, President, International Coalitions, Aimia, shares the evolution of Infosys’ relationship with Aimia from an IT vendor to a strategic partner.
Andrew Hess, Vice President of Enterprise Systems, IT Administration, Fossil Group, discusses how Infosys effected a supply chain transformation.
Chris Chang, Senior Vice President of Technology, Strategy, and Development for Darden Restaurants, looks back at how digital transformation helped Darden engage better with guests and employees, and share information across restaurants for personalized service.
Watch what our leaders have to say about the forces shaping the Retail industry in today’s digitally connected world.
Dinesh explains that the question, "How to get profitable growth back?" keeps his customers awake at night. "My customers are aware", he says, "that they are dealing with younger, intelligent, social and mobile consumers. The challenge is how to engage these folks."
Shveta says, "My clients are being bombarded by Big Data and IoT, and the challenge for them is to understand these, and apply them to their businesses."
Getting into the minds of the customers in a complex and interconnected environment is the biggest concern for my clients today.
Five things that keep his customers awake at night are the scale of online disruption, the rise of the discounters, customer demographics, the presence of a large number of channels and archaic systems.
The logistics industry moves millions of tons of products across hundreds and thousands of miles. Not surprisingly, the systems that manage much of the logistics industry were created many years ago and run on large Mainframes that are expensive to maintain.