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12 Trends Reshaping Banking in 2017

STRATEGIC TRENDS


Customer Experience will make Winners and Laggards

“We see our customers as invited guests to a party, and we are the hosts. It’s our job every day to make every important aspect of the customer experience a little bit better.” – Jeff Bezos, Founder, Amazon, “Online Extra: Jeff Bezos on Word-of-Mouth Power”, BusinessWeek, 2004

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Economics of the business ecosystem will come into play

“If banks can’t offer something more valuable than Amazon Prime, then we’re probably in the wrong business” – Bradley Leimer, Head of Innovation, Santander North America, “Empowering Lifelong Customer Relationships in a Digital World”, Money Summit, 2016

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Moving a step closer towards autonomous banking

“Ultimate automation... will make our modern industry as primitive and outdated as the stone age man looks to us today” – Albert Einstein, Nobel Laureate

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Security will be more pervasive, adaptive and integral

“The knock on effect of a data breach can be devastating. When customers start taking their business elsewhere, that can be a real body blow.” – Christopher Graham, Information Commissioner, United Kingdom, Advertising Association’s Leadership Summit, 2016

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You must bank on insights – every time, everywhere

“Information is the oil of the 21st century, and analytics is the combustion engine.” – Peter Sondergaard, Senior Vice President, Gartner Research, Gartner Symposium/ITXpo, 2011

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Empower your employees for digital transformation

“I hire people brighter than me and then I get out of their way” - Lee Iacocca, Former President, Ford, “Iacocca: An Autobiography”, Bantam Books, 1984

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TECHNOLOGY TRENDS


Unleashing innovation with open APIs and open banking

“We fundamentally believe that the world is shifting from closed to open – closed architecture to open architecture, everything moving to the cloud; closed networks to open networks; closed systems to open systems.” – Derek White, Chief Design and Digital Officer, Barclays, “Barclays has two blockchain 'labs' in London and is planning 45 experiments with the technology”, Business Insider, 2015

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Banking in Cloud-First Strategy

“I don’t need a hard disk in my computer if I can get to the server faster… carrying around these non-connected computers is byzantine by comparison.” – Steve Jobs, late Co-founder and Chairman, Apple, Worldwide Developer Conference, 1997

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Blockchain: The Race to Production Begins

“I’m a big believer in the ability of blockchain technology to effect fundamental change in the infrastructure of the financial service industry.” – Bob Greifeld, CEO, NASDAQ, The Financial Times, 2015

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AI – Your sci-fi movie imagination is turning into a reality

“I truly believe Ai is the key to unlocking the full potential of human focused digital, so it is important that we understand what Artificial Intelligence is, in order to understand what it is going to mean for design. Because now that it is here, we have a solid foundation to start creating more intelligent, invisible experiences that make us more human by design. We are at the precipice of one of the most significant discoveries of development since we learnt how to light a fire.” - Pete Trainor, Director of Human Focused Design, Nexus CX Ltd., “Hippo: The Human Focused Digital Book”, 2016.

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More things to bank on

“[T]he Internet will disappear. There will be so many IP addresses, so many devices, sensors, things that you are wearing, things that you are interacting with, that you won’t even sense it. It will be part of your presence all the time. Imagine you walk into a room, and the room is dynamic. And with your permission and all of that, you are interacting with the things going on in the room.” - Eric Schmidt, Executive Chairman, Alphabet, “World Economic Forum in Davos”, 2015

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Banking architecture - Driving value with simplicity

“Large banks are reluctant to undertake core modernization projects due to the risks and complexity of the effort. By componentizing their products, core vendors are providing banks with the flexibility needed to develop phased implementation plans that reduce this risk. Moreover, componentization allows banks to prioritize their efforts, improving the business case for core modernization by focusing on functions that provide the greatest short term benefits”– Robert Hunt, Senior Research Director, CEB TowerGroup, Launch of Finacle 11E, 2013

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12 Trends Reshaping Banking in 2017

Economics of the business ecosystem will come into play

Banking in cloud-first strategy

More things to bank on